These terms set out are subject to change or update at any time – so please check the terms each time you make an order.
For any web orders made for ‘In-Stock’ items please allow up to 2 days for a confirmation email for you to collect (but in most cases it will be next working day).
For any bespoke items that are ordered, you should expect a confirmation email within 14 days of ordering and making payment. LBC will always try and meet your expectations so please do contact us before ordering a bespoke item if you require it earlier than the lead times. If ordering near the Christmas Holidays please allow longer and check the final Christmas ordering dates.
For bespoke products, please make sure that all the personalised detail you supply is correct. LBC do their best to ensure that all products made and supplied exceed expectations, however if there are errors with the detail we receive we are unable to offer refunds. The responsibility lies with the customer to supply all the correct details with the order.
To return a Bespoke Item at the Shop:
No returns or refunds will be accepted on bespoke items unless the mistake is ours, so please when ordering check all the details carefully.
Bespoke items are shown to you when you pick up from the shop.
The returns policy expires 14 days after the product has been received. If 14 days have expired, unfortunately we cannot offer you a refund. Proof of purchase is also required for any refund.
To return an item at the Shop:
We will only accept returns if the product is faulty, unused and in the original packaging. Proof of purchase is also required for any refund.
At Little Bow Cottage, we are committed to maintaining the trust and confidence of our shoppers & visitors to our web site. In particular, we want you to know that Little Bow Cottage is not in the business of selling, renting or trading email lists with other companies.
We always try to protect your personal data and this privacy statement is here to help you understand what we may do with any information you tell us about. You can access our website home page and browse our site without disclosing your personal data, but if you do give us your personal details, you are accepting these terms. If you do not agree with this privacy statement, do not give us your details.
This privacy statement is part of our Terms and Conditions. We may need to update this privacy statement from time to time and when we do so we will place a notice on our website to let you know. You should regularly check this page to make sure you have read the most recent version.
Our web site may contain links to other sites. Please be aware that Little Bow Cottage is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this website.
Types of data we collect
When someone visits littlebowcottage.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
If you want to buy things from us, you will need to enter personal details into our site. Making a purchase involves you giving us the following information:
• Your title, name and address
• Contact phone number and e-mail addresses
Creating an account enables you to save baskets, order history, gain reward points and speeds up the ordering process; however, you do not have to create an account.
If you give us your details and then decide you do not want us to hold them anymore, you can request we remove all your details by emailing us at firstname.lastname@example.org
How we will use your details
We will use your personal information to fulfil your orders, such as sending a confirmation email, and dispatch confirmation, or we might give your details to our carrier if they deliver on our behalf.
You can check any information that we are holding about you, or ask any questions about this privacy statement by emailing us on email@example.com
Unless we are required to share your personal data by law, we will not otherwise share, sell or distribute any of the information you provide us without your consent.
How we use emails
If you register to receive email updates and offers, from time to time, we will send you Little Bow Cottage emails. These emails will inform you of new product launches, or special offers. You will not be “spammed” through having registered with Little Bow Cottage. As part of the registration process for our e-newsletter (currently not distributed), we collect and store you first name and email address.
We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice.
If you currently receive our emails and do not wish to continue receiving them, you may unsubscribe at any time, by clicking on the ‘unsubscribe’ link at the bottom of the e-mail you’ve received or by emailing firstname.lastname@example.org
About cookies and the way we use them
In common with other websites, we do also use “cookies”.
A cookie is a small file that a Website puts on your hard drive so that it can remember something about you at a later time. Our online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order and retain the contents in your shopping basket.
Where we store your personal data
All information that you supply us with is stored on our secured servers encrypted using SSL technology.
If you do register for our site, you agree to the transfer, storing or processing of data in this way. We will take all reasonable steps necessary to make sure that your data is treated securely in line with this privacy statement.