Terms & Privacy Policy

Terms

These terms set out are subject to change or update at any time – so please check the terms each time you make an order.

Online Orders

For any orders made for ‘In-Stock’ items please allow up to 2-4 days for dispatch although in most cases it will be next working day.

Reward Points

All online orders can be allocated reward points.  All you need to do is set up an account the first time you order.  Then next/every time you come back to shop you will be given the option to either use your points or save them for next time.

Spend £1 = 1 point.

25 points = £1 to spend against your next purchase.

  • Points can’t be exchanged for cash.
  • Little Bow Cottage can cancel, withdraw or alter the scheme at any time.
  • Reward points can only be used online

To register your email address for an account click here

Bespoke Orders 

For any bespoke items that are ordered, you should expect delivery within 14 days of ordering and making payment. LBC will always try and meet your expectations so please do contact us before ordering a bespoke item if you require it earlier than the lead times.  If ordering near the Christmas Holidays please allow longer and check the final Christmas ordering dates.

For bespoke products, please make sure that all the personalised detail you supply is correct.  LBC do their best to ensure that all products made and supplied exceed expectations, however if there are errors with the detail we receive we are unable to offer refunds. The responsibility lies with the customer to supply all the correct details with the order.

Returns

To return a Bespoke Item:

No returns or refunds will be accepted on bespoke items unless the mistake is ours, so please when ordering check all the details carefully.

The returns policy expires 14 days after the product has been received. If 14 days have expired, unfortunately we cannot offer you a refund.  Proof of purchase is also required for any refund.

To return an item at the Shop:

We will only accept returns if the product is faulty, unused and in the original packaging.  Proof of purchase is also required for any refund.

Gift Vouchers:

Gift Vouchers have a unique code and an amount handwritten on to the card.  If shopping online you will be required to use the whole amount at once and a minimum spend has been attached to the code.  The code will need to be added into the coupon box at checkout for the voucher to work.

If however you wish to use your gift voucher in the shop, a new gift voucher will be issued for the remaining balance.

Little Bow Cottage – Candle Club

What is Candle Club?

A special ‘Candle Club’ so you can get access to all the NEW products coming out, freebies & exclusive special offers.

How do I sign up?

Pop in the shop and ask about our CANDLE CLUB – we will sign you up with your name & email address.

SHOP CUSTOMERS: You will receive a reward/discount card with a unique number on it.

ONLINE CUSTOMERS: will receive their unique number by email, this number will also be their coupon code to access the 10% off all full priced candles and wax melts.  The code will only work with the email address supplied when you sign up to candle club.

Please Note:  If you don’t wish us to hold your Name and Email address, sorry but you are therefore not eligible to join Candle Club.

How can I get FREE CANDLES or WAX MELTS?

By Reward Card

Each reward card will have 6 spaces for stamps and a 7th space with FREE on it.  Once you have had 6 stamps you will get to choose your FREE Candle or Box of Melts.  Please Note: This is only for SHOP Customers and does not apply to online customers.

By our Monthly Draw

Each month we will have an exclusive CANDLE CLUB draw – one subscriber will receive a FREE GIFT!  It will of course be candle related.  The WINNER (who will be picked at random by their unique number) must be able to pick it up from the shop.  Please Note: This is only for SHOP Customers and does not apply to online customers.

Other Discounts & Offers

Everyone who joins the club will have 10% discount every time you purchase a ‘Full Priced’ Bomb Cosmetics Candle or Wax Melt.

Occasionally exclusive offers will also be offered to members of Candle Club.  These however will not be in conjunction with the 10% discount, as usually it will be a better offer.  Please Note: This is only for SHOP Customers and does not apply to online customers.

What do I have to do to be part of this Loyalty scheme?

Simple! just pop in the shop and ask for a Candle Club card and we will do the rest.  Any online customers can still sign up to receive a unique code but will only be able to claim the 10% off, and not the reward stamps or be part of the Monthly Draw.

Is there a “Use By” Date on my Reward?

When you have received your 6th Stamp you will need to choose your FREE Bomb Cosmetic Candle or Box of Melts then.  You will then receive a NEW reward Card so you can start all over again!

CANDLE CLUB – Terms and Conditions

  • Each stamp is only given with the purchase of 1 FULL PRICED Bomb Cosmetics Candle or Box of Wax Melts.
  • If you lose your card – we hold a record of your stamps at the shop, so a New card can be issued without the loss of stamps.
  • Little Bow Cottage reserve the right to stop issuing reward stamps and  giving the Candle Club discounts at any time.
  • Little Bow Cottage Ltd reserve the right to deduct any stamps which are incorrectly allocated to your account.
  • We will use your email address and name to send out CANDLE CLUB related emails possibly through a secure company called Mail Chimp or direct from Little Bow Cottage email servers.
  • Our records are final and any tampering with the reward cards to gain rewards quicker will result in the card being withdrawn.

To Unsubscribe

Please send an email to: info@littlebowcottage.co.uk if you wish to unsubscribe to this CLUB.  Any stamps collected, discounts promised and special offers will then be null and void.

Your file holding your personal details will be deleted and any emails will be stopped.  Please allow at least 10 days for this to be actioned.

Privacy Policy

At Little Bow Cottage, we are committed to maintaining the trust and confidence of our shoppers & visitors to our web site. In particular, we want you to know that Little Bow Cottage is not in the business of selling, renting or trading email lists with other companies.

We always try to protect your personal data and this privacy statement is here to help you understand what we may do with any information you tell us about.  You can access our website home page and browse our site without disclosing your personal data, but if you do give us your personal details, you are accepting these terms. If you do not agree with this privacy statement, do not give us your details.

This privacy statement is part of our Terms and Conditions. We may need to update this privacy statement from time to time and when we do so we will place a notice on our website to let you know. You should regularly check this page to make sure you have read the most recent version.

Our web site may contain links to other sites. Please be aware that Little Bow Cottage is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

Types of data we collect

When someone visits littlebowcottage.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

If you want to buy things from us, you will need to enter personal details into our site. Making a purchase involves you giving us the following information:
• Your title, name and address
• Contact phone number and e-mail addresses

Creating an account enables you to save baskets, order history, gain reward points and speeds up the ordering process; however, you do not have to create an account.

If you give us your details and then decide you do not want us to hold them anymore, you can request we remove all your details by emailing us at info@littlebowcottage.co.uk

How we will use your details

We will use your personal information to fulfil your orders, such as sending a confirmation email, and dispatch confirmation, or we might give your details to our carrier if they deliver on our behalf.

You can check any information that we are holding about you, or ask any questions about this privacy statement by emailing us on info@littlebowcottage.co.uk

Unless we are required to share your personal data by law, we will not otherwise share, sell or distribute any of the information you provide us without your consent.

How we use emails

If you register to receive email updates and offers, from time to time, we will send you Little Bow Cottage emails. These emails will inform you of new product launches, or special offers. You will not be “spammed” through having registered with Little Bow Cottage. As part of the registration process for our e-newsletter (currently not distributed), we collect and store you first name and email address.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice.

If you currently receive our emails and do not wish to continue receiving them, you may unsubscribe at any time, by clicking on the ‘unsubscribe’ link at the bottom of the e-mail you’ve received or by emailing info@littlebowcottage.co.uk

About cookies and the way we use them

In common with other websites, we do also use “cookies”.

A cookie is a small file that a Website puts on your hard drive so that it can remember something about you at a later time. Our online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order and retain the contents in your shopping basket.
You can control the use of cookies on your computer and can turn them on or off at any time. Please refer to your internet browser.

Please note: We do not use cookies to store any of your personal or financial information on your computer

Where we store your personal data

All information that you supply us with is stored on our secured servers encrypted using SSL technology.

If you do register for our site, you agree to the transfer, storing or processing of data in this way. We will take all reasonable steps necessary to make sure that your data is treated securely in line with this privacy statement.

Contact

Please feel free to contact us with any questions, comments or queries regarding this privacy policy. All questions should be directed to info@littlebowcottage.co.uk